Distracted Working

I recently wrote an expanded article on “Why Employees Choose To Get Hurt” for Occupational Health and Safety Magazine, and while reviewing materials, came across a fascinating little gem in the The Auto Club Group’s “Going PLaces” Magazine.  In addition to being my client for 30 years and the preferred travel agent of our Firm, I long ago discovered that AAA also leads the way on many auto safety issues.

OSHA, the AGC, EHS Today and other groups have waged a years-long campaign to restrict driver texting and other distractions.  However, we may have missed two very important facts ….

First, that even listening to music can distract a driver, so we should not alone focus on hand-held phone usage and testing, … and second, why not apply the “distraction” analysis to determine why employees act in an unsafe fashion?

Going Places article “What’s On Your Mind?” explores how a wide variety of tasks and technology can affect you behind the wheel.  I hope that, by now we are all aware that it makes little difference whether one uses a hand-held or hands-free device.  However, what I found interesting about the AAA article was its ranking of the amount of distraction caused by a wide range of devices and activities, and frankly, cell phones are not the worst offenders .

David Strayer, a professor of cognition and neural science at the University of Utah has released research performed at the behest of the AAA Foundation For Traffic Safety.  The answers Strayer found may surprise you.

  • Phone Conversations had essentially the same effect whether they happened on a hands-free or hand-held device (even as surveys show a majority of motorists believe hands-free to be safer).
  • Audio Books required even more mental workload than the radio.
  • “Speech-to-Text Systems” were much more demanding—a Category 3 distraction—than simply listening to the radio or talking on the phone. Strayer suggests it may involve the lack of “backchannel” communication, those conversational cues we get from talking to real people—the same way, he suggests, we often stumble a bit when trying to leave a voice mail message.
  • “Operation Span” Exercises, which require a series of memory and math tasks, create the absolute highest level of workload.

This excellent article by Tom Vanderbilt, author of New York Times bestseller, “Traffic: Why We Drive the Way We Do and What It says About Us,” illustrates that effective driver training and polices will be ineffective if we focus solely on cell phones and testing and ignore the larger problem of “what distracts the driver.”

I have not yet researched the broader subject of “distracted workers,” but most of what I have read has focused on the enormous loss of productivity.

From May 2011 Fox Small Business:

The survey conducted by software company harmon.ie and research firm uSamp, found that nearly 60% of work interruptions involve tools like e-mail, social media, text messaging and instant messaging, as well as switching windows among standalone tools and applications. The survey also found that 45% of employees work for only 15 minutes at a time or less without being interrupted, and 53% waste at least one hour a day due to various distractions.

I especially liked the 2012 Wall Street Journal Article, Here’s Why You Won’t Finish This Article ….

In the few minutes it takes to read this article, chances are you’ll pause to check your phone, answer a text, switch to your desktop to read an email from the boss’s assistant, or glance at the Facebook FB +3.12%or Twitter messages popping up in the corner of your screen. Off-screen, in your open-plan office, crosstalk about a colleague’s preschooler might lure you away, or a co-worker may stop by your desk for a quick question.

And bosses wonder why it is tough to get any work done.

Distraction at the office is hardly new, but as screens multiply and managers push frazzled workers to do more with less, companies say the problem is worsening and is affecting business.

While some firms make noises about workers wasting time on the Web, companies are realizing the problem is partly their own fault.

Which brings me to the Canadian Occupational Safety Magazine article, “From Distracted Drivers To Distracted Workers.”

“Researchers have found that the human brain really doesn’t multitask — the cognitive demanding task it cannot do at the same time,” said Hayes.

He points out the distractions of cellphone use are not limited to driving, but are also vital to the safety of workers, particularly in high-risk areas like a construction site.

So what are we doing about it?  Some employers now ban cell phones from industrial and construction settings.  I can understand this approach because I have handled more than one case where an employee took a cell call, and then returned to his electrical work without putting his gloves back on.  But what about work sites where the employees must use their phones to obtain guidance from the home office, to call emergency responders, or to conduct online job safety analysis or use other safety apps?

More importantly, have we broadened our focus from vehicle operation and from cell phones?  Where else is “distraction” contributing to injuries?  In this age of “multi-tasking,” we already know that we are loosing concentration and analytical ability, but are we also creating yet more safety hazards?

Howard

 

 

About mavity2012

I am a Senior Partner operating out of the Atlanta office of Fisher & Phillips LLP, one of the Nation’s oldest and largest management employment and labor firms. My practice is national and keeps me on the road or in one of our 28 offices about 50 percent of the time. I created and co-chair the Firm's Workplace Safety and Catastrophe Management Practice Group. I have almost 29 years of experience as a labor lawyer, but rely even more heavily on the experience I gained in working in my family's various businesses, and through dealing with practical client issues. Employers tell me that they seldom meet an attorney who delivers on his promise to provide practical guidance and to be a business partner. As a result, some executives probably use different terms than “practical” to describe my fellow travelers in the profession. I don't enjoy the luxury of being impractical because I spend much of my time on shop floors and construction sites dealing with safety, union and related issues which are driven by real world processes and the need to protect and get the most out of one's most important business assets ... its employees. That's one of the reasons that I view safety compliance as a way to also manage problem employees, reduce litigation and develop the type of work environment that makes unions unnecessary. Starting out dealing with union-management challenges and a stint in the NLRB have better equipped me to see the interrelationship of legal and workplace factors. I am proud also of my experience at Fisher & Phillips, where providing “practical advice” is second only to legal excellence among the Firm’s values. Our website lists me as having provided counsel for over 225 occasions of union activity, guided unionized companies, and as having managed approximately 450 OSHA fatality cases in construction and general industry, ranging from dust explosions to building collapses, in virtually every state. I have coordinated complex inspections involving multi-employer sites, corporate-wide compliance, and issues involving criminal referral. As a full labor lawyer, I oversee audits of corporate labor, HR, and safety compliance. I have responded to virtually every type of day-to-day workplace inquiry, and have handled cases before the EEOC, OFCCP, NLRB, and numerous other state and federal agencies. At F & P, all of us seek to spot issues and then rely upon attorneys in the Firm who concentrate on those areas. No tunnel vision. I teach or speak around 50 times per year to business associations, bar and professional groups, and to individual businesses. I serve on safety committees at three states’ AGC Chapters, teach at the AGC ASMTC
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