Category Archives: employee engagement

Customer Service and Workplace Safety

Posted on October 1, 2013 by mavity2012

I am writing this post as I sit on a bench in front of the Davidson, NC Homewood Suites.  As I sat working on documents, I struck up a conversation with an employee, who was emptying the trash and straightening … Continue reading →

Posted in attitude/culture, cultural changes, employee engagement, hospitality, management and leadership, retail, supervisor development | Tagged , , | Leave a comment

OHS Online: More About “Why Do Employees Choose To Get Hurt?”

Posted on August 1, 2013 by mavity2012

OHS Blog: Why Do Employees Choose to Get Hurt? August 1, 2013 05:13 by Howard Mavity Despite having handled nearly 500 workplace fatalities, I once found myself hanging three stories from a gutter because I had wedged a piece of … Continue reading →

Posted in employee engagement, hazard assessment, management and leadership, OSHA, reducing injuries, safety programs | Tagged , | Leave a comment

Tired Workers Cheat And Use Bad Judgment

Posted on July 17, 2013 by mavity2012

 I have always assumed that exhaustion affects our judgment, makes us sloppy and unsafe, and more prone to anger.  Behavioral research supports my assumptions.  Perhaps our first wellness step should be a campaign to get employees to sleep . . … Continue reading →

Posted in aging workforce, attitude/culture, cultural changes, employee engagement, employer policies, management and leadership, wellness | Tagged , , , | Leave a comment

Is Employee Engagement A Fairy Tale?

Posted on July 16, 2013 by mavity2012

My answer is “no,” but the article below reminds us that we must develop “engagement” strategies that recognize the highly imperfect nature of the work world and the effects of the loss of the old “social contract theory of employment.” To … Continue reading →

Posted in attitude/culture, cultural changes, employee engagement, employer policies, hospitality, management and leadership, safety programs | Tagged , , , , | Leave a comment

Want Another Reason to Focus On Your Employees?

Posted on June 27, 2013 by mavity2012

Many of you know, I grew up in the hills of Northwest Georgia where about 85% of the nation’s carpet is manufactured. To put it mildly, it is a non-union area. Thirty miles North lies Chattanooga, which was once a highly … Continue reading →

Posted in attitude/culture, employee engagement, manufacturing, safety programs, union organizing, unions | Tagged , , , | Leave a comment

Employee Engagement or Involvement?

Posted on June 26, 2013 by mavity2012

At some point we shifted the discussion from employee “involvement” to employee “engagement.”  One dictionary defines “involvement” as:  the act of taking part in an activity, event, or situation The same dictionary defines “engagement” as: the feeling of being involved … Continue reading →

Posted in attitude/culture, cultural changes, employee engagement, management and leadership, reducing injuries, safety programs, union organizing, wellness | Tagged , , , | Leave a comment

Ruminations On What makes Businesses Succeed (as if a lawyer knows!)

Posted on June 11, 2013 by mavity2012

This post is personal, and as the introduction to DVD’s state … this post does not reflect the views of F & P, etc.  It’s a labor of love, and also a reflection of my conviction that safety is inextricably … Continue reading →

Posted in attitude/culture, discipline and discharge, employee engagement, generational differences, managing legal matters, safety programs | Tagged , , , | Leave a comment

Why Do Some Establishments Deliver Such Fine Customer Service – And What Does This Have To Do With Safety?

Posted on June 11, 2013 by mavity2012

I’m on my 16 hour flight back from South Africa to Atlanta and processing my experiences.  Surely such a varied and unusual adventure will provide me with fodder for some philosophical musings which lead to my usual practical “Action Points” … Continue reading →

Posted in attitude/culture, employee engagement, hospitality, management and leadership, recruiting, retail, safety programs, union organizing | Tagged , , , | Leave a comment

Part 2: Now Let’s Find Out Why Employees Make Those Bad Choices

Posted on May 2, 2013 by mavity2012

A few days ago, I ended my analysis of “why workers choose to get injured or killed,” by proposing that as a possible first step to learn the answer, employers should determine their unique safety “culture.”  Attorneys like us can … Continue reading →

Posted in construction, cultural changes, employee engagement, generational differences, management and leadership, reducing injuries, safety programs | Tagged , , | Leave a comment